Refund policy

Returns and Exchanges New/Unused Product Returns

If you need to return an item, please contact us prior to doing so. If conditions for product return as stated below are met, we will issue you a Return Merchandise Authorization (RMA) number that must be marked on your return package. The customer is responsible for shipping and handling charges on all returned items. TCOFF MOTORSPORTS will accept returns for unused products that are normally stocked within 60 days from the time that the order was shipped. If a product is returned within 30 days of the original ship date you are eligible for a refund to the original payment method used. Any returns made within the remaining return policy time frame will qualify for a TCOFF MOTORSPORTS in-store credit refund only. The customer is responsible for the return shipping costs and fees. All new/unused products must be new, unused, and must be in the original packaging, including labeling, manuals, hardware, etc. A restocking fee may be applied to any returned item that is not regularly stocked, or any order returned after 30 days.

Returns on non-stocking items are subject to a restocking fee of up to 15%.

​Application/Fitment Issues

If you wish to return a product that does not fit your vehicle and you feel that there is an error in our listing, please submit a return through your customer account page. Our Customer Service team will review your RMA request, investigate the cause of the fitment problem, and make any corrections that are needed. In the event that we find an error on our website or on behalf of a TCOFF MOTORSPORTS Representative, we will provide a label for your return. All products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc.

Replacement orders will be shipped only to the address used on the original order. Shipping Charges are non-refundable.

Customers are responsible for checking the product application guide prior to ordering any product(s) to verify that the parts you have selected are appropriate for your vehicle. To ensure that you are ordering the correct products you must select your vehicle prior to ordering.

Refused Packages

​Any domestic orders that are returned to TCOFF MOTORSPORTS as refused by receiver or non-deliverable will be subject to a return handling fee and will be processed as a return in compliance with our standard return policy, including a 15% restocking fee.

Any international orders that are refused at the time of delivery will be subject to carrier abandonment of the package, at which time the ordered products would be discarded by the carrier. The customer will not be refunded for the value of the order and the discarded products are no longer retrievable.


Exchange/Replacement

​TCOFF MOTORSPORTS has a 30-day exchange policy from the date of shipment for defective/damaged merchandise:

  • Merchandise to be exchanged must be sent back with original packing. Boxes, manuals, and warranty information (if any) must be intact.

  • A completed Return Slip must accompany the merchandise.

  • Please state reason for exchange/replacement on the Return Slip so that we may serve you better.

  • Customer is responsible for shipping and handling charges on all returned items.

  • The exchanged/replaced product will be shipped FREE through FedEx/UPS Ground mode.


Returns/Refunds

TCOFF MOTORSPORTS has a 30-day satisfaction guarantee from the date of shipment subject to the following:

  • The Customer must contact TCOFF MOTORSPORTS via email within 30 days of order shipment to receive a Return Merchandise Authorization (RMA) number.

  • Returns must unused/uninstalled and be 100% complete with all parts in original packing and in condition. Boxes, manuals and warranty information (if any) must be intact.

  • A completed Return Merchandise Authorization Form (RMA) must accompany the merchandise.

  • Your RMA number must be written on the OUTSIDE of the box, next to your shipping label. This is very important as returns without an RMA number will be refused.

  • The Customer is responsible for shipping and handling charges on all returned items.

  • Shipping charges are non-refundable and shall be deducted when issuing the refund.

  • Closeout/Clearance items, unless otherwise stated, are sold "as is" and do not qualify for product returns/exchanges for any reason, including non-compatibility or defective products.

  • Shipping charges are non-refundable in all cases.

  • Damaged shipments: the customer is responsible for reporting the damage claim to the shipping company. Please contact us to notify us of the situation.

Non-returnable items

Electrical parts/modules, Wheels/Tires that have been mounted and Special order items or items that have been installed/used are non-returnable.

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Closeouts

TCOFF MOTORSPORTS will periodically offer discontinued or remaining inventory on "Closeout". Closeout items, unless otherwise stated, are sold "as is" and do not qualify for product returns/exchanges for any reason including incorrect orders, non-compatibility or defective products. Customer is fully aware of all risks involved before purchasing.